Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we cant offer you a refund or exchange.
Refunds (if applicable) Please complete the form below so that we have your details, your order information and reason for returning your item. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable) If you have not received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you have done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org. Sale items (if applicable) Only regular priced items may be refunded, unfortunately sale items cannot be refunded. Exchanges (if applicable) We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email to email@example.com and send your item to: 22 Milnpark Street, Glasgow, G41 1BB, United Kingdom. Shipping To return your product, you should mail your product to: Pocket Scents 22 Milnpark Street, Glasgow, G41 1BB, United Kingdom. We will reimburse your shipping costs for returning your item; this will normally be added to your refund amount. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Please complete the form below to request an RMA number.